Shipping policy

 

SHIPPING

ALL OF THE APHER® PIECES ARE LOVINGLY HAND PRODUCED. THIS PROCESS CAN TAKE DIFFERENT AMOUNTS OF TIME. THE INDIVIDUAL PROCESSING TIME IS NOTED IN THE PRODUCT DESCRIPTION. YOUR JEWELRY WILL BE SHIPPED TO YOU IMMEDIATELY, WE WILL INFORM YOU BY EMAIL INCLUDING YOUR TRACKING NUMBER. ALL GOODS WILL BE SHIPPED FROM GERMANY.

GERMANY EU 8,-
EUROPE EU 20,-
SWITZERLAND EU 30,-
WORLDWIDE EU 30,-

RETURNS

BEFORE YOU START YOUR RETURN, PLEASE ALWAYS CONTACT US FIRST AT THE FOLLOWING EMAIL ADDRESS:

CONTACT@APHER-JEWELRY.COM   

YOU HAVE THE RIGHT TO RETURN YOUR PRODUCT WITHIN 14 DAYS. SHIPPING COSTS ARE YOUR OWN RESPONSIBILITY. WE RECOMMEND TO RETURN WITH TRACKING NUMBER AND INSURED. IN CASE OF LOSS, PROOF OF SHIPMENT MUST BE PROVIDED. THE PRODUCT MUST BE IN ORIGINAL CONDITION AND INTACT PACKAGING. PLEASE MAKE SURE TO PACK IT SECURELY AND INCLUDE THE PRINTED ORDER CONFIRMATION. IF THE JEWELRY IS DAMAGED, WE UNFORTUNATELY CANNOT ACCEPT IT BACK. IF YOU ARE RETURNING FROM OUTSIDE THE EU, PLEASE INDICATE ON THE SHIPPING LABEL THAT IT IS A RETURN AND THAT THE VALUE OF THE GOODS IS EU 0,-. ONCE WE RECEIVED THE PACKAGE, WE WILL MAKE EVERY EFFORT TO PROCESS IT AS QUICKLY AS POSSIBLE AND INITIATE A REFUND.